Questions To Ask In Customer Feedback Forms

Questions to ask in your customer feedback forms

With the amount of competition in today's market, it's very important to understand the things your customers appreciate as well as key features you might be missing. One way to do this is through customer feedback forms. By asking the right questions and using the right tools, you can gain valuable insights to improve your product. The questions that will be covered in this article are:

• 1.  What was your main reason for visiting us today?
• 2.  Were you satisfied with your experience?
• 3.  If you could change or add one feature, what would it be?
• 4.  How was your interaction with our team and/or customer service?
• 5.  Why did you choose us?

In this article, we'll go through alternatives for customizable forms that can suit your needs better.

What was your main reason for visiting us today?

Asking your visitors what draws them to your website is important. Knowing their interests can help sales, marketing, and improve user experience.

Why did you choose us?

This question is crucial as you get information about what sets your brand apart from others, especially in the competitive market today.

Were you satisfied with your experience?

It's a good idea to use conditional logic to have follow-up questions based on whether a customer had a good experience or not. These follow-up questions can reveal insights to help you grow.

If you could change or add one feature about our product or service, what would it be?

This question allows customers to provide feedback and can help you identify what features you might lack that are most important to your customers.

How was your interaction with our team and/or customer service?

Ask your customers to describe their experience with customer service. This can reveal areas for improvement for your staff.

Conclusion

Use these questions to gain insights about your business that align with customers' wants and needs. FlowyForm lets you create a user-friendly form in just a few minutes. By acting on the insights from these forms, you can increase customer satisfaction and improve your business.