Measure and grow customer loyalty
Don't just guess how your customers feel. Use FlowyForm's NPS builder to capture high-quality feedback, identify brand promoters, and take actionable steps to reduce churn.
Built for actionable insights
Calculating your score is only the first step. FlowyForm helps you close the feedback loop and turn detractors into promoters.
Churn Reduction
Identify unhappy customers in real-time. Trigger immediate alerts for low scores so your success team can intervene before it's too late.
Explore NPS templatesUser Segmentation
Group respondents into Promoters, Passives, and Detractors automatically. Tailor your marketing based on their loyalty level.
Browse segmentation toolsAutomated Workflows
Connect your NPS data to Slack, Intercom, or your CRM. Ensure the right feedback reaches the right department instantly.
View automation flowsBeautiful, intuitive 0-10 scales
The standard NPS question requires a perfect user experience. Our builder ensures your scale looks great on mobile and desktop, encouraging higher response rates.
Conversational UX
One-question-at-a-time design focuses the user and prevents survey fatigue.
Follow-up Logic
Ask "Why?" automatically based on the score given to get qualitative context.
Custom Branding
Style the scale and labels to match your product's design system perfectly.
Close the feedback loop
Turn a simple score into a conversation. Automatically redirect promoters to review sites, or detractor to a direct support line.
Automated Redirection
Send Promoters (9-10) directly to G2, Capterra, or Trustpilot to boost your public rating.
Instant Slack Alerts
Notify your team immediately when a Detractor (0-6) submits feedback so you can act fast.
Calculated loyalty at a glance
FlowyForm doesn't just show you individual responses; it calculates your global Net Promoter Score automatically. Monitor trends over time and see how product updates affect loyalty.
Our reporting dashboard breaks down your data into simple visual charts, making it easy to present findings to stakeholders and align your team around customer satisfaction.
Loyalty Benchmarking
Track your NPS over months or years to see your long-term growth.
Enterprise Compliance
Collect sensitive customer sentiment data with bank-level security and privacy.
Embedded Feedback
Embed NPS surveys directly in your app or post-purchase emails.
Start measuring loyalty today
Join thousands of brands using FlowyForm to understand their customers better. Create your first NPS survey for free in minutes.