Measure happiness, act on insights
A happy customer is your best marketing asset. FlowyForm provides the tools to measure Customer Satisfaction (CSAT) across every touchpoint, helping you build a brand that people truly love.
Optimize the customer journey
Understand how satisfied your customers are with specific interactions, from support tickets to product deliveries and beyond.
Transaction CSAT
Send a quick survey immediately after a purchase or interaction. High-frequency, short-form questions ensure the data is fresh and accurate.
Explore CSAT templatesSupport Quality
Track how your support team is performing. Use conversational forms to let customers rate their experience and provide detailed feedback.
Browse support surveysPulse Surveys
Conduct regular check-ins with your long-term users. Identify shifting trends in satisfaction before they impact your retention rates.
View pulse templatesReal-time satisfaction metrics
Don't wait for quarterly reports to understand your customers. FlowyForm calculates your CSAT scores instantly, providing a live window into brand sentiment.
Automatic Score Calculation
Watch your average satisfaction score update as responses roll in.
Visual Rating Scales
Use stars, emojis, or numerical scales that are optimized for high engagement.
Trend Overlays
Compare current satisfaction levels against historical data to track improvement.
Close the loop on unhappiness
Satisfaction surveys are most powerful when they trigger action. FlowyForm enables your team to respond to feedback the moment it is received.
Negative Score Alerts
Instantly notify customer success managers when a low satisfaction rating is submitted.
Dynamic Redirect Logic
Automatically send happy customers to referral pages and unhappy ones to a priority support chat.
Data-driven happiness
Measuring CSAT is essential for identifying friction in your customer journey. By asking simple, conversational questions at the right moment, you uncover the specific pain points that hurt your growth.
FlowyForm helps you organize this data into actionable reports. Export your satisfaction metrics to share with stakeholders or integrate with your CRM to enrich your user profiles.
Long-term Benchmarking
Track how your satisfaction scores evolve over months and years.
Private Feedback Collection
Encourage honest responses with secure, private, and optional-anonymous settings.
Embed Anywhere
Place CSAT surveys in your app, website, or post-purchase emails effortlessly.
Ready to grow your customer happiness?
Join thousands of brands that use FlowyForm to build better relationships. Create your first CSAT survey for free today.