Customer Effort Score Survey
A customer effort score (CES) survey that measures how easy it was to get something done, with a follow-up on what made it hard and the channel they used.
5 questions, about 3 minutes to fill in
Free, with unlimited responses. Change any question, color or rule after you start.
What it asks
- 1The company made it easy for me to handle my issue.Opinion scale
- 2What made it difficult?Long answer
- 3How did you get help?Multiple choice
- 4Was your issue resolved?Yes / No
- 5Anything else?Long answer
Good for
- After a support ticket is resolved
- After checkout or sign-up
- After onboarding or set-up
- After self-service help center visits
Why it works
- Standard 7-point CES question
- Asks what was hard only when effort was high
- Channel question for comparing support channels
- Ticket ID passed in a hidden field
Made for
Support, CX and product teams measuring friction after support cases, purchases or onboarding.
The company made it easy for me to handle my issue.
*
Strongly disagreeStrongly agree
press Enter
Try it. Answers here are not saved.
