IT Support Request Form

An IT support request form for help desks: the issue type, device, impact, urgency, steps already tried and screenshots, so tickets can be triaged without a call.

9 questions, about 4 minutes to fill in

Use this templateFull screen

Free, with unlimited responses. Change any question, color or rule after you start.

What it asks

  1. 1Your detailsContact info
  2. 2Department and locationShort answer
  3. 3What do you need help with?Dropdown
  4. 4Describe the problemLong answer
  5. 5Which device?Multiple choice
  6. 6Who is affected?Multiple choice
  7. 7How urgent is it?Multiple choice
  8. 8What have you tried already?Long answer
  9. 9ScreenshotsFile upload

Good for

  • Internal help desk tickets
  • Hardware and software requests
  • Access and password issues
  • New starter equipment set-up

Why it works

  • Impact and urgency for prioritization
  • Screenshots attached to the ticket
  • Device details asked every time
  • Tickets posted to a Slack channel or sent to your help desk by webhook

Made for

IT teams, managed service providers and office managers.

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Your details

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IT Support Request Form Template | FlowyForm